Archives for the month of: December, 2008

Whilst we in the search marketing business consider the UK market as one of the most advanced in terms of search engine marketing and search engine strategy a recent report by hosting company fasthosts claims that British consumers still don’t understand how search works.

According to the report 1 in 4 Britons were unaware that website owners were able to make changes to their website which would influence their position in the natural results and 22% believed that the natural SEO results were influenced by how much a company was paying to appear.

On the PPC front 1 in 3 respondents claimed to ignore sponsored links completely due to their commercial nature believing them to be “less worthy” and “less useful” than the natural search listings.

As a search engine marketing professional it is shocking to read the understanding of search in the UK is so poor but it does raise the question of what this means to the future of search engine marketing as consumers become more knowledgeable about search engine marketing. 33% of the respondents claimed to avoid PPC listings as they were less useful, but I would argue that they are less useful because the user does not understand them. I am fully aware of how PPC works but I still use sponsored listings when it suits my need. If my search is due to end in a purchase I am far more likely to use paid search listings as I know they will direct me to the most useful page and also contain details of any special offers available to me. However if my search is based around finding information I am more inclined to use the natural results as they will be less commercial.

As I also understand how natural search results work I am also more considered in how I view them. Rather than clicking blindly on the top results I take some time to read the results, check the URL and the listing content to decide which one is going to be the most useful. I am not going to rely on the search engine to decide which the best website is for me, I will make up my own mind thank you. I may even perform a second search before even clicking a link!

The results of this report suggest that consumer interaction with search engines could be changing over the next few years and companies engaging in search marketing are going to have to understand what this means to them. Is CTR going to drop on paid listings as users understand them more? Is position 1 in the search results going to mean less as people become more selective with what they click? Only time will tell.

Advertising network Adrevenue has gone into administration today after talks with potential buyers fell through.  The advertising network which has been operating since 2000 served display adverts across publisher sites in a standard network auction model.  They offered both blind and transparent media buying solutions as well as mobile advertising and search advertising.  Their selling point was their large network of smaller niche sites allowing for targeting by user type or interest.

The announcement isn’t a huge shock as networks of this type have been becoming less and less popular for a long time now (flexible digital marketing is the future remember!) but the question I am asking is, are Adrevenue the first in a long line of casualties in the current economic climate, or are they the anomaly?  Is this really the start of Web Bust 2.0 or just a blip?

There has been much talk about digital being the go to medium in the impending recession, but in reality, every advertising channel is going to suffer as companies tighten the purse strings.  Blind advertising networks and inflexible digital channels only ever had a limited shelf life as Internet marketers look for accountability and transparency on spend.  Are they the first casualty in what is bound to be a tough year for all forms of media?

What do you think  A one off, or a sign off things to come?

In a memo to its partner agencies yahoo has announced changes to its commission structure which will see it follow Google’s lead and reduce the amount of Agency commission from January 1st 2009.  It is not going as far as Google in removing commissions completely but it will see a cut of 1% for the majority of agencies but a potential hit of 6% for unlucky agencies which fall into a specific band with a potential loss of all commission for the really small spenders.

At present agencies spending between £20,000 and £79,999 receive a rebate of 5% from Yahoo and anyone spending over £80,000 receives the maximum 10% commission on search spend.  The January changes will see agencies spending between £50,000 and £99,999 receive 4% rebate and anyone spending over £100,000 9%.  This means the removal of commissions for agencies spending less than £50,000 a month and a hit of 6% for those who fall between the £80,000-£100,000 monthly spend bracket.

The announcements come in the same week that Yahoo! has announced it will be closing six European offices in the coming 12 months in a bid to cut costs.  Potentially suggesting that the two decisions are linked in a company wide profitability drive.  After all, agencies will be so concerned with losing their Google BPF that they hardly notice the Yahoo change right?

Its a disappointing step from Yahoo who could have used the Google BPF removal as a tool to grow their market share.  Either by simply pushing agencies on the message that they are still offering 10% or even making the bold move of increasing the commissions to further incentivise search agencies to use their service.  After all, they still offer 15% on display advertising placements so why not search as well?

Yahoo has been failing to eat into Google’s market share for a long time and it has been becoming more and more apparent of late that a merger with Microsoft might be the only way we will see true competition in the paid search market.  But this was a prime opportunity to steal a few more ad dollars from Google and one, in the current economic environment, they probably couldn’t afford to miss.

If Yahoo had been brave and increased their commissions, I for one would have been looking for way to spend more pay per click budget with them but now they have reduced them, I certainly wont be increasing PPC spend with them in the New Year.  I think this can safely go down as an opportunity missed for Yahoo, and could even been seen as a signal of intent not to put up a significant fight against Google in the field of Pay Per Click.

Earlier this week Google announced the launch of the ability to target iPhones and mobile devices which have full (html) web browsers on the Adwords blog.  As always happens with these announcements the news spread like wildfire and it is now all over the blogosphere and shouldn’t really be news to anyone who works in search engine marketing.

All campaigns are automatically opted in to the iPhone search results by default but to the intelligent search engine marketer this new functionality offers new opportunities for trial, refinement and maximisation of mobile search.

To the lazy or uneducated this box will remain ticked and the PPC campaign will continue to run on both standard web search and the new iPhone and advanced mobile search.  Using the same keywords, same ad text, and directing to the same website.  There is no harm in this as such given the volume and the way it follows standard search specifications.  But in many industries this would be massively missing an opportunity.  Location specific products such as hotels and national companies with regional branches could do so much more with this functionality if they put their minds to it.

Mobile campaigns need treating differently to standard web search campaigns because users interact with mobile Internet in a different way.  To realise the opportunity then there are a number of steps I would recommend;

Campaigns: deactivate iPhone search in your main campaign and set up a new campaign targeting ONLY THE NEW iPHONE SEARCH.  This will allow you to build a campaign aimed solely at the mobile users and mean you can make the necessary amends.

Keywords: build a keyword list based around mobile users.  This tends to mean simplifying your keyword list and using more broad keywords and dropping the long tail.  But make sure you include location specific keywords if your product fits with people using destinations in searches.  Most people using mobile search to find things want to find something nearby so will often include a town or area name in their search.

Ad Text: Obviously follow the standard Adwords guidelines of making it relevant the search phrase but also consider making it specific to mobile users.  If you are going to offer something special (see point below) then include it in the creative.  Also consider reaching out to mobile users in the creative, a message such as “welcome mobile Internet users!” might sound cheesy, but it’ll also make you stand out.

Website/Landing pages: It is still best practice to have a tailored site for mobile visitors even as mobile Internet advances.  But by splitting out the campaign so you can be sure the visitor is coming form a mobile device, why not send them to a page targeted at their needs?  Or even offer them something special? If you have local stores why not have a splash page offering a discount for all users who show the page in-store and make a purchase?  this would work great for hotels, coffee shops etc.  20% off if you show this page in store.

Tracking: Make sure you track it separately so that you can judge performance.  This probably wont be performance by way of conversions but it will certainly help to see bounce rates and site traffic stats.

Bid strategy: Use the fact you have split the campaign out to your advantage, use the tracking you have installed to judge keywords based on mobile search performance rather than web search performance.

Keep testing!: your unlikely to get this right first time but by trying different things you are bound to find some successes so don’t be afraid to try.  iPhone’s and other mobile devices with full browsers are set to revolutionise mobile Internet, it is better to make your mistakes now and learn from them, rather than in a couple of years when you are already behind the game!

Mobile strategy shouldn’t be something which gets lumped together in the general web pot, in the same way search shouldn’t.  Making sure you have a clear strategy and objective for mobile activity will ensure that as mobile Internet grows, you are best placed to take advantage.

I spotted something today in the Yahoo Search results I had not seen before.  Now this isn’t to say it hasn’t been around for a while as I can confess to rarely using Yahoo and relying on Google for my search fix mostly because of my iGoogle homepage.

What I found when I searched for virus protection specialist bullguard were notifications in the natural search listings marking the site which had potentially dangerous downloads and spyware potential.  The site in question was Kazaa which was listed twice in the SEO results, both listed accompanied by the message “Warning: Dangerous Downloads“.  This is the first time I have ever seen this warning before in the search results and I would be interested to find out whether it is a manual label on specific sites or if it is picked up automatically in some way.  Either way it is great for the user to see such warnings and catastrophic for the site as I certainly now I would be steering clear of clicking them.

yahoo show spyware warnings in seo results for natural search engine results

yahoo show spyware warnings in seo results