Archives for posts with tag: twitter

Hilarious cartoon from the guys at current.com on peoples fascination with Twitter from a sceptics perspective. The growth of Twitter as a social platform has been huge over the past 12 months and it is still on the way up. With unconfirmed rumours of a potential sell out to Google Twitter is the Facebook of 2009 with take up numbers growing each month and a growing difficulty for industry bods to make it through a meeting or conference without Twitter becoming the topic of conversation. I can see why sceptics may question Twitter, and I myself question its usage outside realms of the hardcore of Internet users, but its usage continues to grow. Enjoy!

The twitter world has been buzzing today due to a social media experiment by confectionary brand Skittles.  Skittles.com was handed over to the twitter community when the website was redirected to a twitter search page for the phrase “skittles”.  Cue thousands of twitter uses tweeting the phrase to get their 20 seconds of fame on the skittles homepage; hundreds of bloggers (like me!) were posting their thoughts on the social experiment, some good, and some bad.

skittles-twitter-trendSome believed it was a clear example of a company “not getting it”.  Social Media is about engagement right?  You should be listening, thinking, and engaging the community surely? Not just displaying a load of random tweets that include your brand name?

Some were complimenting skittles.  For trying something new, for experimenting with twitter and social media.  After all the world of twitter was buzzing with skittles mentions, every other tweet mentioned skittles and surely that counts for something right?  Well I doubt it is going to sell many extra bags of sweets, but I can’t remember the last time I mentioned or thought about skittles, so there something gained from the stunt.

Whether you believe the move to be a success or not depends, as always, how you define success.  If the aim of the exercise was to put something out there, in the aim of getting some exposure and trying something new, then it is a clear success.  Brand wise, the only harm came from the spammers and comedians who chose post less than complimentary words about skittle and revel in the irony of the statements appearing on skittles.com.

skittles-twitter-experiment

If the objective was to sell more skittles, well, hmmm….I’m not sure it could be deemed a success.

But the bigger question for me is what next for skittles?  They have gained all the buzz which came from the experiment.  But surely the homepage isn’t going to stay like that for an extended period?  It’s not much of a user experience!  It’s not even been done in an aesthetically pleasing way.

So where does skittles take it next? Do they have another stunt lined up? Are they going to use any of the posts they have received today for further activity?

The Buzz was great, loads of exposure for the brand, if only within the twitter community.  They also gain a bit of kudos for having the balls to pull such a stunt and doubtless they will go into numerous presentations as an example of twitter usage, but without something more to follow it up, this will only last so long. Buzz and the viral impact of marketing only last so long, so where next skittles?  What else have you got in store for us?

The latest rumour circulating of how the twitter owners plan to monetise their recent surge in users comes curtousy of Marketing magazine, which in itself, is evidence of twitter gaining further mainstream coverage.  In an interview with Biz Stone, cofounder of twitter, Fiona Ramsay quotes Stone as saying, ‘We are noticing more companies using Twitter and individuals following them. We can identify ways to make this experience even more valuable and charge for commercial accounts.’

Reading between the lines of the article it sounds to me Stone said it more as an idea than the definitive solution to monetising twitter, but is this the best he can come up with?

Obviously there is value in twitter for businesses.  They gain access to their customers in a conversational manner, something you don’t get outside the realms of social networking.  The ability to push messages at your consumers in real time, and more importantly, gain feedback on your product/service from an engaged audience, certainly has some value.  But how much value?  and is it enough for companies to want to pay for an account?  I have my doubts.  Especially when individuals at said company could set up personal accounts and act on behalf of the company without any associated costs.

A much simpler model would be ad funded, maybe not in the traditional way but in a more flexible, targeted way, as Facebook has started doing.  Everyone on twitter expresses an interest in one thing or another.  Through the small bio they write to accompany their profile, through the website link they choose to list, but more importantly, through the updates they make, some up to 50 a day!  Due to the way in which people use twitter, they constantly refer to products and activities which they use or partake in as part of their every day life.

People tweet about their phones (mostly iPhone and Blackberry at the minute but others will catch up!), they tweet about their laptops, their lifestyles, and just about everything else that is going on in their life.  A search on twitter for “valentines day” for example reveals that hundreds of people who have mentioned it in their recent tweets.  Now imagine being a flower company, wouldn’t you pay to hit these guys with a targeted advert around now?  You could even use smart technology to interpret the senitment of the statement to avoid hitting those with an “I hate valentines day” sentiment so as to avoid compounding their misery!

In fact, keyword level targeting with a sentiment filter could be awesome (can you tell I am writing as I think!?!).  Imagine being able to target those who were mentioned your competition in a negative way.  Hitting somebody who writes “broadband provider X sucks, I have been on the phone for hours!” with an ad for your alternative broadband package with 5 star customer service, priceless!

The continually evolving conversation of twitter could make it a highly exciting prospoect for advertisers (there have been 41 more velntines based tweets since I wrote the above!).  As an advertiser you could track tweet trends in real time and evolev your campaigns to match.  Facebook’s targetting platform is great, but it is pretty static as it is based on profile information more than anything else.  Twitter would have a potentially endless stream of inventory for topical products and services and this would make the advertising platform a hugely exciting prospect.

Im sure the top dogs at twitter are consider these options as we speak, but I sure do hope that charging for commercial accounts isnt the best thing they come up with!

Its started again.  No sooner has a new social media tool hit the headlines the rumours are out about acquisition, merger, and how the latest social phenomenon is going to destroy the competition in one way or another.

Im obviously talking about twitter, the latest social tool to be all the range in the digital world, and big news in the mainstream media as well.  I expect the purchase rumours, twitter needs it if it is going to stay ahead of the game and solve its infrastructure issues.  But it seems every second article I read now is about why twitter is going to replace Facebook, or why it is the tool to end the search engines dominance online, but I am not really buying it.

I use twitter, I am on Facebook, I use Google and pretty much any other online tool of any great use as well, and I can safely say, no one of those which I use has reduced the amount I use the others or replaced them in any way.  I use Google for my search activity (or live search if I get bored), I catch up with old and distant friends on Facebook, and us twitter for industry news and general commentary on life.  So why does everyone want to merge them, compare them, or pit them against each other in a social media/online battle?

Fresh Egg ponders whether twitter might take business away from Google, techcrunch taks about Facebook stealing twitters market (although suggesting it isn’t likely) and many other bloggers and social commentators debate why and who twitter is going to replace.  Can they all not co-exist on their own merits without the desire to imitate, acquire or destroy one another?  Or is it just a symptom of the evolving social world we live in where every new venture is set to be bought by one of the more established players?

With the rise and rise of twitter usage more and more celebrities are being ousted as tweeters by the day.  And due to the social and viral nature of twitter once a user profile is confirmed as being the “official” celebrity profile it isn’t long before their follower numbers rocket.

But how do you go about engaging a celebrity on twitter?  Do you treat them as you would any other follower or does the fact that they are a celebrity change things?

Well, help is at hand from one of the original twitter celebrities Stephen Fry.  @stephenfry  has provided you with a helping hand for how to engage with him and other celebrities on the micro blogging platform. 

Mr Fry has written a post for his website which provides a five step guide to the dos and donts of twitter usage when it comes to celebrities.  By @stephenfry’s own admission, they aren’t guidelines, who is he to tell you how to act, but more insight into how to engage in a way which will be appreciated. 

So if you are following celebrities and want to know how to act around them in the world of twitter, read on!

Stephen Fry on twitter