Top notch PR from Ryanair: lunatic, idiot bloggers
In an angry outburst from Ryanair spokesperson Stephen McNamara the budget airline has hit out at the blogging community and stated it is not part of their company policy to engage with “idiot bloggers”.
The outburst comes after a blogger claimed to have found a bug in the Ryanair system which produced a final statement in the booking of £0.00 for flights. In coming across the article a disgruntled Ryanair employee labelled the blogger an idiot and a liar for his post, picking holes in his methods and questioning his ability and skills as a developer. your can read the original article here, the full response from the confirmed Ryanair employee was:
you’re an idiot and a liar!! fact is!
you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!”
In the second article on Travolution Ryanair confirms the comment was from one of their employees but states their intention to leave the blogosphere to “lunatic bloggers” and concentrate on “driving down the cost of air travel”.
Great PR work guys! OK, so your are probably disgruntled someone found a bug in your system and it got a bit of exposure, but is this really the best response? Surely less damage would have been done by holding your hands up, admitting an error (or not if you don’t believe there to be one) and fixing it.
You clearly dont value the blogging community as a medium, thats fine, but is there any need for such an outburst which is only going to make matter worse? im sure there are hundreds of bloggers out there right now doing the same as me and writing about this incident. Through this statement Ryanair have succesfully turned a mild issue of one rogue employee, into a much larger issue worsening the perception of their business.
Well done Ryanair!