Here is a classic example of how mis-management of PPC affiliates can cost a brand dearly.  The screenshot below shows listings on the search term bet365.  All of the first page PPC listings are taken up by (presumably one) rogue affiliate who has registered a load of domains containing bet365 and will be earning commissions on the back of all sign ups.  Not only does this mean bet365 will be losing out on cheap sales through their brand it also gives a very bad brand experience for the searcher and could confuse the uneducated Googler.  I know bet365 are hot on their affiliate scheme and so I cant imagine the affiliate in question will ever see any of the commissions they were expecting but it still isn’t good to see this sort of thing going on.  The industry has a bad enough name in some circles and this sort of thing doesn’t help.  what it does highlight however is the need to have stringent programme guidelines in place and a solid affiliate management process to allow you greater control.

Over the coming months it is safe to assume many advertisers will be tightening their belts and reducing or even halting their media spend.  When times are hard it is often the marketing budgets which are the first to go, with companies focussing on maintaining, rather than growing their operations.

However, when affiliate marketing is done correctly, it should be guaranteed return on investment, with zero risk to the merchant company.  So if you were a marketer, looking for the best place to spend your budget in a time of uncertainty and increasing pressure to perform, where would you turn?

The volume of business is never going to be on the same scale as other media channels but when you are just looking to cut costs and keep a business ticking over that isn’t necessarily going to be your biggest concern.  So maybe affiliate marketing is going to see a bumper period as the recession continues.  It is certainly a good time to be pushing the “no risk” message that only really affiliate marketing can truly tout.  Before jumping in feet first however you must ensure you have a sound affiliate strategy and the correct quality assurance system in place to ensure you avoid some of the common pitfalls associated with affiliate marketing.

Microsoft have announced today that they will be launching a cash back system for purchases made using its Live search engine.  Utilising partnerships with ebay, paypal and jellyfish they will offer remuneration to users who find a product using live search and then make a purchase.  This is an amazing step from Microsoft into a market traditionally held by the affiliate world and heralded by the networks as the big growth area for affiliate marketing.  My own experiences of cash back sites are limited due to the way it opens the advertiser up for fraudulent enquiries/sales by incentivising the individual.  that doesn’t mean to say it cant work in the right situation and the entrance of Microsoft into this world not only says they have identified it as a growth area but also could have major implications for the cashback industry as a whole.  On the one hand it could bring the service to the mass market and mean the user base for such size grows exponentially over the next year or so.  On the other Microsoft may decide they want to dominate this industry and use it as a USP for Live search and decide to crush the independent sites in the way only they can.  Id certainly be getting a bit twitchy if I was a cashback publisher at the moment.  full article below

May 20, 2008

Microsoft to Launch “Live Search Cash Back” Tomorrow

The major Microsoft Live Search announcement scheduled for tomorrow will be the official launch of a new product: Microsoft Live Search Cash Back.

The program in partnership with eBay and its PayPal unit will offer cash back to consumers who search on Microsoft Live and make a purchase. The announcement will be made in conjunction with a taped message from eBay CEO John Donahoe. The technology is based on the acquisition of Jellyfish by Microsoft in September, 2007.

The announcement is expected to be made by Satya Nadella, SVP Search, portal & Advertising Platform Group, Microsoft, prior to Bill Gates’ presentation on “Connecting the Future.” The goal is to differentiate Microsoft’s vertical search experience for users while leveraging improvements in the core search algorithm.

Microsoft believes the Live Search Cash Back program will align the interests of consumers and the search engine, putting Microsoft “on the same side as the consumer.”

The job of Live Search will be to match the most relevant products with the most relevant consumers.

Microsoft will likely offer advertisers a CPA (Cost-Per-Acquisition) model rather than a traditional search engine Cost-Per-Click (CPC) auction.

Tony Hsieh, CEO of Zappos, said in a taped interview that the program would help overcome the barriers of first-time buyers of shoes online.

A Barnes & Noble executive stated that clickthrough rates and purchases had increased through the use of the Jellyfish pilot program.

The following message is posted on the Jellyfish.com Web site:

“As part of our pledge to save you money on the products you buy, our Cash Back rewards service is currently offline to perform necessary service upgrades and enhancements. Jellyfish Account holders will receive an e-mail notification when our Cash Back service is up and running again. Thanks for your patience.Using Jellyfish, consumers could compare prices of products from a number of online stores. Retailers paid Jellyfish fees to feature products. A portion of that fee was refunded to consumers who bought through the Jellyfish site.

Jellyfish also offered “Smack Auctions.” During each Smack show, Jellyfish would auction off new products in a unique price dropping format. Every second that ticks off the clock, Jellyfish would drop the price of the product, until the deal sold out.

Jellyfish founder Brian Wiegand is agroup manager at Microsoft. Last year, ye stated, Microsoft is “investing heavily in shopping and e-commerce.”

Microsoft closed the deal on Sept. 27, 2007 but didn’t announce it until Oct. 2, 2007.

This isn’t the first foray of Microsoft into the world of search engine incentives.

Microsoft Live Club is an ongoing experiment with incentivizing searchers but never on the Live Search Cash Back scale. For example, Microsoft Live Search Club lets users play games. A completed gives earns tickets toward prizes, such as Zune accessories, song downloads and ringtones.

Microsoft’s official statement on the announcement:

On Wednesday, we will be announcing a major new initiative that our search teams have been driving. We are getting better and better with our core algorithmic search, and at the same time, we are investing to differentiate in vertical experiences and to disrupt the current model. You’ll hear more about our plans Wednesday.

With the launch of their new product, pay per action, is google encroaching on the affiliate marketplace?

It was an obvious step to make in the evolution of search, it started as a cost per impression based marketing (and in some markets still is), then move to a cost per click metric and now cost per conversion, taking the product further and further down the buying cycle. This obviously removes the majority of the risk for the advertiser and a lot of businesses will welcome the move. I mean, why not? its what the industry would call a “no brainer” if you are only paying for the sales you receive and you know your acquisition costs it is business without the risk.

Google’s motives are a little less clear. Obviously they will steal some market from affiliate channels by launching this, they will also potentially attract more advertisers who dont want the limited risk of PPC. Due to one of the caveats involved (you must use google analytics to track) it will also increase the user base for its analytics tool so a double benefit to them.

On the limitations side you must be paying for an action of which you recieve >500 of in the last 30 days. This limits smaller businesses and also means it may not be applicable to larger transactions or those further down the buying cycle. A car insurance campaign for example might not be receiveing 300 sales in 30 days but it will most likely be getting 300 quotes. They therefore may be willing to pay a set fee for each quote based on an average conversion to sale and their acquisition targets.

It will be interesting to see if this product takes off and how effective it is. Is it the next big thing or just another one of those products google wants to be the first to launch but will never take off?