Archive for October, 2007

When will mobile internet take off?

I have been wondering recently about mobile internet and whether it will become the next big thing as it has been touted as for the past 2 years.  The thoughts have stemmed from various industry meetings with mobile suppliers to discuss their views on it, although they may have been slightly biased as they were trying to sell it to me at the time!

I was shown some interesting stats on the highest search volume terms on the web and on mobile, the main difference being the number of adult keywords showing in the list for mobile search.  Porn, sex and free porn all featured in the mobile list but not in the web list.  Also in the mobile list were ebay, msn, messenger, yahoo, facebook, myspace leading me to believe people were actually using the search function to save them typing the web address into the address bar and also making me question whether there is a market for any form of product searches in mobile at all.  The only ones which appeared in the list were those relating directly to mobile phones, ringtones, wallpapers, pictures.

According to articles I posted over 3 months ago 2007 was the year for adoption and 2008 the year for growth.  Its doesn’t appear to be working that way right now with the only real adopters being the adult sector and the mobile sector.  One person I spoke to about it referred to the current situation being like the early days of the internet, slow loading pages, little measurability and low reach.  With the rapid advances in mobile technology surely at least two of these problems will be resolved in the next 6 months but that still leaves advertisers the task of finding a suitable way of utilising mobile internet for their means.  At present they are pretty limited and with many sites not having a WAP portal and more often than not purchases will be impossible.  Will mobile marketing ever truly materialise? Ill reserve judgement on that for the time being as things move fast in this industry and the next big break through could be just around the corner, but for now, I remain skeptical.

How much are radiohead worth?

Radiohead recently attempted to revolutionise the way music is sold by offering their latest album In Rainbows through the website, with the purchaser choosing how much they wanted to pay.  The minimum cost of which would be 45p for the handling fee.  Apparently of the 5000 responses they got to the survey of purchasers asking how much they paid a quarter admitted to being freeloaders and taking the album for the minimum price.  The average price paid for the standard album was £3.88, not bad really considering this figure is 862% above what they could have got away with paying.

But will this spark a trend for music sales? will other artists follow suit?  I remain unconvinced.   For a start the model only works through the artists own website, where the perception is that the money is going direct to the people who made the music.  It would never work for a retailer such as hmv as people would be much more inclined to pay the minimum if they thought that the “middle man” was taking a cut.

I do though see it as a good test of  honesty and perceived value.  I recently spoke to some people who refused to download free music from the internet as they felt that the artists had put in a lot of time and effort in producing it and so should be recorded through a real purchase.  These are the sort of people who undoubtedly paid a lot higher than the 45p minimum.  I also think that by giving people the option of choosing how much they pay you are tapping into their conscience and getting a real view of whether they are a “free-loader” or not.

Interesting to note that the album will get a full cd release as well and so radiohead were not pinning all hope on this model.  Maybe it was just a publicity stunt, who knows.

How much would I pay? I am not sure.  Certainly more than 45p, probably more like £5, that seems like a fair figure for a full album.  It will be interesting to see whether the trend actually does catch on and this is the model which revolutionises the music industry.

Facebook to Integrate with Live Search?

Following Microsoft’s $240 million investment in Facebook for a small slice of their pie rumours are rife about this deal paving the way for the integration of live search functionality within the social networking site. The inflated valuation of the small stake is undoubtedly an attempt by Microsoft to keep Google at bay but could also be an indication that there is elements of the deal which incorporate an agreement to have live search integration. If this is the case then it could be a good investment for Microsoft as they have struggled to achieve any significant share in the search market place and the volumes available through their paid search platform have disappointed advertisers since its release.

The benefits to Facebook come from the simple fact that users would no longer need to leave the site to perform a search and so would spend more of their timeon the site, thus increasing appeal to advertisers. Oh, and theyve probably negotiated a revenue share on the money generated from Facebook based searches too. The only question that remains is will people using Facebook actually want to perform a web search? Well Myspace and Bebo both have the functionality, powered by Google and Yahoo respectively, so logic would suggest there is something in it. Whether thats worth $240 million, only time will tell.

How the search function may look:

Facebook Microsoft Deal

Underhand Affiliate Techniques

I was at an affiliate workshop the other day and the panel did their best to persuade me the days of rogue affiliates were behind us and the affiliate world is now full of honourable businesses making their money through legitimate practices. I didn’t buy everything they were telling me, although accept that times have changed. From reading the methods listed below taken from ppcblog maybe it is more the case that rogue affiliates are now more sneaky in their behaviour and are simply getting spotted less. Just because they aren’t blatantly driving up brand costs doesn’t mean they aren’t up to something else. I think for me the issue of guidelines and strict rules would be key when setting up an affiliate programme and a zero tolerance on the rule breakers would be the only way to ensure they stick to it.

7 dodgy PPC methods used by affiliates:

1) Bidding At Certain Times – Brand bidding at certain times of the day or week when they know there is less chance of someone in-house, agency or affiliate network seeing the offending adverts. Evenings & weekends are the obvious choices or a couple of minutes here and there will often go unnoticed. Advertisers don’t even have to be at their computer to do this with Google kindly providing ad scheduling.

2) Geo-targeting – Geo-targeting of smaller individual locations or those where the merchant, their agency or affiliate network are not based. Advertisers can custom geo-target away from those areas, again thanks to Googles ever increasing Adwords tools inventory.

3) IP Exclusion - As Google explains “refine your targeting by preventing specific Internet Protocol (IP) addresses from seeing your ads”. Find out the IP of those you don’t want to see your ad and ban them so they can’t see your advert. Now that is naughty.

4) Advert Tricks - This is pretty sneaky & I have seen this more than you might think. This only happens if the merchant is running their own adverts against their own branded terms. The affiliate simply copies the merchants advert EXACTLY and bids higher to gain a higher ad rank that will replace the merchants own advert. At a glance the merchant will believe their advert is still running, although obviously it’s that of the affiliates. If the merchant digs a little deeper and views the destination url the affiliate might get spotted, but this method is generally used intermittently. If the merchant/ad agency notices they are no longer receiving clicks for there core keywords it will raise suspicion - so this is often used with 1, 2 & 5.

5) Masking Affiliate Urls - I have heard of software from some of the affiliate networks that claim to detect brand bidders by scraping the search engines and monitoring ad urls. (Although this is of course, depending on whether this detection system is not blocked by either 2 or 3 above in the first place). How do naughty affiliates attempt to protect themselves so their affiliate url is not spotted in adverts immediately? Well, by masking the url & affiliate ID within a url redirect. The likes of Tinyurl make this very easy for anyone. In fact, the affiliate might be using multiple redirects to make it a little harder again to be identified without proper investigation that might confuse the average merchant or online marketer.

6) Sending Traffic To A Different Domain - This is not rocket science. This can even be accomplished without setting up redirects, just a little understanding and knowledge of how the automatic and manual ad approvals work at the search engines. Advertisers can take advantage of the time between automatic approval and a manual review, but it’s actually even simpler for affiliates to trick the system after the manual review period.

As an example, lets say an affiliate wants the advert display url to be affiliatename.com, but they want to send traffic direct to a different domain, merchantssite.com. By playing nice at first, affiliates can simply set up their advert with the same display url and destination url to affiliatename.com. The affiliate can allow their advert to go through manual approval. It takes roughly 48hrs (in the week) for the advert to pass through manual approval in Adwords (ads can even be paused during this period) before the affiliate can whip in a keyword level url for the real destination they want to send traffic to. Keyword level urls take precedence over ad level urls and they do not go through manual approval like adverts do.

Another method that is frequently used to get past the one display url per SERP policy from the search engines is to simply send traffic to affiliatename.com and after the manual approval throw in a server side redirect over to the site of choice. That way the advert has not been amended and will not get manually reviewed again.

7) Using Broad Match To Bypass Trademarks – Here in the UK, businesses can protect their trademark brand names in both adverts and keywords on Google by submitting an application. While this method can be very effective for some brands, it can also sometimes be bypassed by the use of broad match. Take the well known car company ‘Land Rover’ as an example. For sometime they protected their band online on Google and hence the keyword ‘Land Rover’ was a trademarked term and would not display ads when used as a keyword. An easy way to get around this was simply having the keyword ‘Rover Land’ on broad match and sure enough it would trigger the advert against a search for ‘Land Rover’. It can be as simple as that. So while trademarking can work great for some businesses, it can easily be bypassed for others.

11 Guidelines to Social Media Success

Some top tips on Social Media from SEW.  I think the message from these is pretty clear, if you want to engage the social audience then you need to be sociable.  Don’t invade their space unless you plan on contributing to it.

  1. Know your audience / Pick the right social media site to target - This is first for a reason. You need to know what type of audience uses a given social media site. If you are interested in marketing to seniors it may not make sense to spend too much time on MySpace.
  2. Discover their needs - Study the site and learn what type of content prospers in their environment. This acts as a second check to tell you that you have targeted the right social media site, and it also tells you something about how to present your content within their environment.
  3. Learn the lingo and value system - This is just important. According to Rob Key, who spoke on Wednesday, each social media site begins to develop their own unique dialect. If you don’t understand the basic dialect, you will stick out like a sore thumb to the regular users of the site.
  4. Make friends - In particular, make friends with the influencers on the site. On a site like Digg, these are the top 100 users. The best way to do this is a corollary to the next point - add value to that power user. Comment on their stuff. Reference their stuff from your site, or in comments elsewhere. Suggest related things to them (that is not your own content).
  5. Add unique value to the community - Become a member. Social media, oddly enough, is social. People who take, and don’t give, are not popular in any social community. Note that adding value does not mean contribute your own stuff. Find other people’s great stuff and contribute that.
  6. Don’t self promote - There are almost no social media environments that are keen on self promotion. Even if the site terms of service say that self promotion is OK, the community itself tends to frown on it (this is true on Digg and Reddit, for example.
  7. Make sure the information you provide is accurate - Don’t be lazy about fact checking. Make sure your contributions will stand the examination of hundreds or thousands of people looking at it. You don’t want to be outed for providing lousy info.
  8. Be transparent - This is another biggee. If you are saying something about a company that you have some association with, be open about it. You definitely do not want to be outed for this either.
  9. Be patient - The big wins may well take some time to achieve. You are going to need to make up front investments to become a part of the community and figure out how to fit in. The right way to get the content you are trying to promote on the community site varies by social media site, but following the above guidelines will cause the people who come to know you to start following your stuff. You can also learn from them what is appropriate for that particular community.
  10. Be prepared to let go - Once some of your content is taken into the community, the community will begin to redefine it. This is one of the trickiest parts of social media. However, if you have created something of value, this metamorphosis is extremely powerful. Those who participate in these actions will begin to take ownership for what they have created - and they will drive the success of your content / brand for you.
  11. Don’t spam - The above points should already make this clear, but social media communities tend to be very fast in acting on spam. Just don’t go there.